...
Users assigned to the deactivated tier will appear in the users list as "unassigned." To ensure the users can continue sending surveys and receiving reviews effectively, you should move these users into active tiers within the account’s hierarchy.
Deactivating a Tier
Applies to:
Account Managers
Organization Managers
CS/Onboarding Admins
XPAs
Super Admins
How-To
Locate the tier in the hierarchy and hover over the expandable menu in the Action column. From the menu, select Deactivate.
When the menu expands from the right side of the page, confirm your decision to deactivate the tier by clicking the red Deactivate button.
