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Import Google Reviews | When enabled, users that have connected to Google via authentication will have their reviews imported from Google. Modifying this setting at the account level will update the settings for all existing users and any newly created ones. |
Import Facebook Reviews | When enabled, users with active Facebook connections will have their reviews imported from GoogleFacebook. Modifying this setting at the account level will update the settings for all existing users and any newly created ones. |
Allow user to reply to reviews | When enabled, users will have the ability to reply to their own reviews as long as it meets the minimum score threshold set in the following field. |
Minimum score to reply on reviews | The slider scale with a dynamic number to the left indicates the minimum average score a review must be to allow a user to reply to it. If a review is received with ascore lower than what is set here, the user will be unable to reply to the review. In this case, it is recommended a tier or account manager reply on the user’s behalf. |
Allow user to reply using AI | When enabled, users will be able to utilize Experience.com’s Reply with AI tool, which allows Artificial Intelligence (AI) to generate a reply to a specific review in reviews management.  When this setting is disabeld, users will not see the Generate Reply using AI button in the reply text box. |
Review order preference on profile pages | Use the dropdown menu to select a default sorting method for reviews on user and tier pages: by date, rating, or recommended. |
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