...
Within the configuration for each email, you have the option to designate a specific email address as the 'reply-to' address. This means that when recipients click reply, their responses will be directed to that chosen email.
...
Notably, the dynamic field [AgentEmail] can be employed in this context. Utilizing [AgentEmail] ensures that any replies to the email will be automatically directed to the email address associated with the agent linked to the respective transaction. This functionality streamlines communication by ensuring that responses are efficiently routed to the relevant agent without additional manual intervention.
...