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Similar to the customization of the reply-to address, you can tailor the subject line of each email. This customization can be enhanced by incorporating available dynamic fields. Remember, clarity and relevance are key.
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Best Practice for Campaign Email Subject Lines Include a sense of urgency, personalization, or a clear benefit in your subject line. For example, using dynamic fields like [RecipientName] or [AgentName] can make the email feel more personalized. Additionally, creating a sense of urgency or highlighting a specific benefit in the subject line can capture the recipient's attention and encourage them to open the email promptly. |
Editing the Email Body
You have the flexibility to fully customize your email content according to your preferences. If you're comfortable with HTML, you can make intricate changes. Alternatively, for basic edits, you can use the visual editor, which is the default view.
To switch to the HTML editor, click the code button in the formatting toolbar. This allows you to work directly with the HTML code if you have specific formatting requirements.
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If you prefer a simpler approach, the visual editor provides basic formatting tools like bold, italics, underline, and alignment, making it easy to create visually appealing and well-structured email content.
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Automated Reminder Emails
When you expand the submenu for campaign email 2, you'll notice an option to enable campaign emails 3 and 4.
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These additional emails serve as automated reminders and can be configured to trigger automatically for recipients who haven't completed their survey after a specified number of days.
To activate a reminder email, use the toggle switch to turn it on. Proceed to customize the email just as you would with any other. In the dropdown field labeled "Send auto-reminder after (x) days," choose the number of days after the initial survey request that the automated reminder should be sent.
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If you've enabled email 3 or 4, you'll be determining how many days after the previous reminder the next automated reminder should be triggered, as long as the survey remains incomplete. This sequential approach allows you to set up a series of up to three reminders, increasing the chances of engagement from recipients who may have initially missed the survey request.
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