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The Expire Survey button deactivates the unique survey link associated with the recipient's transaction, invalidating the link in their email/SMS. Should the recipient attempt to access the link after its expiration, they will encounter a page that prohibits them from taking the survey. It's crucial to exercise caution when using this option, reserving it for situations where the distribution of the survey link may have occurred inadvertently or in error.
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Viewing Expired Surveys
The Expired Surveys page provides an all-encompassing history of expired surveys for the selected campaign(s). This page is accessible for a general overview of all campaigns by expanding the Campaigns tab in the left-side navigation menu and selecting Expired Survey, OR within an active campaign’s analytics by selecting the Expired Survey tab.
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Users can search or filter their expired surveys by the expiry date, participant type (such as buyer, seller, borrower, co-borrower, etc.), and expiry type (manual vs. automatic).
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The table displays essential information, including campaign details, customer and agent information, expiry details (date and type), and a history of communications sent to the customer via SMS and email. This feature ensures users have a clear overview of expired surveys and the corresponding communications with participants.