Being dynamic and evolving along with consumer preferences and demands is essential for keeping your business viable. By benchmarking your performance against companies considered to be the best in the industry, you can identify your strengths and weaknesses. Benchmarking also helps you to identify the gaps to deliver a meaningful and impactful customer experience.
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MOXI, Mortgage Origination Experience Index is a benchmarking product that is a part of our Experience Management Platform (XMP). You can It enables you to get data insights about your performance on the dashboards, reporting, APIs, CSAT(customer satisfaction) score and Business Intelligence integrations. In addition, the benchmark and reporting dashboards allow you to access and parse benchmark data by demographic data.
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