Resolve a Blank Screen Upon Login
Problem:
Upon entering login credentials, Users and Account Managers using Google Chrome may encounter a blank screen with the URL:
Google Chrome prioritizes data security and periodically requires users to update their browser version and clear site cookies, potentially leading to login issues.
Solutions:
[Part 1]: Update Google Chrome
Copy and paste this URL into the address bar and hit Enter:
chrome://settings/help.Click "Update Google Chrome."
Important! If the update button is not visible, you're on the latest version; proceed to Part 2.
Once the update is complete, click "Relaunch."
[Part 2]: Clear Site Cookies
Copy and paste the following URL into the address bar and hit Enter:
chrome://settings/clearBrowserData.Ensure the date range is set to "All Time," and the checkbox next to "Cookies and other site data" is selected.
Click "Clear Data."
After clearing site data, restart the browser before navigating back to the login page.
Outcome:
Following these solutions should enable Experience.com Users and Account Managers to successfully log in and access all pages.
To log in to your Experience.com profile, click [here](insert login link).
Alternatives:
If you're using the latest Chrome version and have cleared site cookies but still encounter issues, contact Customer Support for further assistance.
Temporary Solution: Log in to your Experience.com account using an alternative browser (e.g., Microsoft Edge).
Further Reading: