Campaigns - Collect Reviews Using QR Codes
Collect Reviews Using QR Codes
http://Experience.com now offers QR Codes for all Survey Campaigns including the “Write A Review” feature, allowing users and managers to collect reviews instantly—anywhere, anytime—without expiration limits.
These QR codes can be printed, shared digitally, added to social platforms, displayed at office locations, or embedded in marketing materials. When a customer scans the code, they’re taken directly to the correct survey flow for that specific campaign.
This guide explains how to enable QR codes, where to find them, and how to download and share them.
What Are QR Codes?
QR Codes are long-lasting, campaign-specific codes that expire as per the survey settings. They link directly to the review or survey flow associated with the campaign including the “Write A Review” feature:
Where can you use them?
Google Business Profile posts
Facebook, Instagram, LinkedIn
WhatsApp messages
Business cards, table tents, flyer printouts
Email signatures
In-office signage
Trade shows and events
Why they’re useful
No need to regenerate codes
Easy to share online or offline
Tracks review capture sources via UTM tags
Inherits your campaign settings automatically
How to Enable Permanent QR Codes
Step 1: Open Profile Settings
Log in to your http://Experience.com account and navigate to:
Profile Settings
Note: The “Enable Permanent QR Code” option appears only if your profile is published.
Step 2: Toggle ON “Enable Permanent QR Code”
Once you enable the toggle, a new section appears:
Campaign QR Codes
Step 3: Open the Campaign QR Codes Section
Expand the section to view a full list of all available QR codes for the Survey Campaigns you have access to.
Step 4: Download or Share Your QR Codes
Each QR code includes:
Download option (PNG/JPG/SVG depending on system settings)
Share options such as social platforms
Campaign-specific UTM tags, including:
WhatsApp
Facebook
Instagram
LinkedIn
X
Free-text UTM (for other use cases)
These UTMs help you track where your reviews are coming from.
Bulk Actions
Admins or managers can enable QR Codes for multiple profiles using the Bulk Action toggle inside Profile Settings.
How Customers Use the QR Code
Customer scans the QR code
They are taken directly to the associated survey
They complete their review
Review flows normally into your Review Management dashboard
Troubleshooting
I don’t see the Permanent QR Code toggle
Your profile may not be published yet. Publish your profile first.
QR code not scanning
Ensure your file is not blurry or too small when printed.
UTM not tracking
Confirm your analytics tools are configured to read UTMs.