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The campaign leaderboard ranks users according to several metrics, including the number of reviews, average score, and completion percentage. However, the leaderboard table also displays additional data points, including the users' Search Rank Score. Filtering results by year, month, company region, and branch, allows for a more customized view of the leaderboard. Additionally, sort the leaderboard by rank in various ways, including High to Low, Low to High, Highest average score, Most Reviews, and Completion Rate, providing flexibility in analyzing performance data.
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Incomplete Surveys
Incomplete Surveys provide details about the participating Customer, Agent, Participant Type, the number of Email & SMS Reminders sent, and the last communication date for surveys that have not been completed. Users can apply filters to view incomplete surveys by Agent, Customer, and Participant Type.
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