Each campaign in on Experience.com is equipped with features its own dedicated campaign dashboard, serving as a central hub for essential crucial performance metrics. By default, this dashboard showcases displays the campaign's all-time statistics, but viewers have the flexibility with options to filter data for specific periods—today, seven days, one month, six months, one year, or a custom date rangeperiods ranging from today to custom date ranges.
...
Comprehensive The dashboard offers comprehensive response data can be viewed across five tabs.:
| Table of Contents | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Overview
The overview This tab presents provides key insights , such as surveys sent versus the total responses and the corresponding completion rate. This data is further dissected to highlight Additionally, completion rates for automated versus manual surveys are highlighted.
...
Viewers can explore subsequent tabs featuring comprehensive response data. These include a question summary detailing responses to each survey question, reviews stemming from each survey response, the campaign leaderboard, and a list of incomplete surveys associated with the campaign.
Question Summary
...
Question Summary
The question summary provides a comprehensive overview of the responses received for each question in the campaign.
Example:
...
.
...
The percentage and number of respondents who gave a certain (1-5) star rating
...
Percentage of Great, Ok, and Unpleasant gateway responses.
It provides It presents information on the total number of responses and ratings for the question and , indicating whether these metrics have increased or decreased compared to the previous weektime frame, enabling users to track trends and identify areas for improvement.
...
Reviews
This tab displays your campaign reviews. Apply the filters on the top by selecting a value from the dropdown to filter by The Reviews tab presents reviews collected from the campaign. Users can refine their view by applying filters at the page's top. Users and managers can filter reviews based on Tier, Agent, Status, Rank, and Replies .
Tier - Reviews received for the selected Tier
Agent - Reviews received for the selected Agent
Status - Activated, Deactivated, Onboarding status of Agent
Replies - Replied, Flagged, Pinned, Archived
...
by selecting a value from the dropdown menus, allowing for a more focused analysis of feedback data.
...
Campaign Leaderboard
The campaign leaderboard ranks your top Loan Officers or professionals based on users according to several metrics, including the number of reviews, Average Score, SPS [Social Promoter Score], SRS, and Completion Percentage. You can filter average score, and completion percentage. However, the leaderboard table also displays additional data points, including the users' Search Rank Score. Filtering results by year, month, company region, and branch. In addition, you can , allows for a more customized view of the leaderboard. Additionally, sort the leaderboard by rank in various ways, from including High to Low, Low to High, Highest average score, Most Reviews, and Completion Rate, providing flexibility in analyzing performance data.
...
Incomplete Surveys
Incomplete Surveys provide information details about the participating Customer, Agent, Participant Type, No. the number of Email & SMS Reminders sent, and the last communication date , for surveys that have not been completed. You Users can apply filters to view incomplete surveys by Agent, Customer, and Participant Type.
XMP enables you to Within XMP, users can take the following actions on an incomplete survey:
Resend reminder email: resend reminder emails to prompt respondents to complete the survey.
Disable auto-reminders: disable automatic reminder emails for the survey.
Expire survey
...
: expire the survey link, making it inaccessible to the respondent.
...
To take action on incomplete surveys, users can select the desired surveys by clicking on the corresponding check box. You’ll see an checkbox. An Action dropdown button will be enabled at the top of the table. Click on the dropdown to select , allowing users to choose one of the available options.
...
...
| Child pages (Children Display) |
|---|