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  • To enable confetti for a gateway response, toggle the Enable confetti setting for the appropriate category(ies).

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While Experience.com hosts the page itself is hosted by Experience.com, configurators have the flexibility to create a tailored and interactive environment. This not only reinforces branding consistency but also and elevates the respondent experience by offering engaging elements and opportunities to extend social reach through third-party sites.

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This feature grants campaign configurators the flexibility to guide respondents to a designated destination outside the Experience.com environment. Whether it's the company website, a dedicated complaint form, or any other online resource, the custom URL option ensures a seamless transition from the survey experience to the desired external page.

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Follow-up Campaigns

Follow-up campaigns can be enabled for respondents based on their gateway response and can be scheduled for delivery immediately after responses are received, or a specified number of hours or days later. Follow-up campaigns can be added or removed from the secondary workflow at any point during a campaign’s lifecycle (draft or activated).

Enabling Follow-up Campaigns

  1. Toggle On the ‘Follow Up Campaign’ Button: Start by enabling the follow-up campaign feature. Once toggled on, the configuration section will expand on the page.

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  2. Select Campaign: Choose the campaign to be triggered as the follow-up. This can be either a survey campaign or an email/SMS campaign. Note that only active campaigns will appear in this list.

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Configuring Follow-up Timing

  1. Set Delay: Decide when the follow-up campaign should be sent after the initial response. Use the two drop-down menus to select either 'days' or 'hours' and specify the number. For example, you can send the follow-up 2 days or 5 hours after the response.

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  1. Immediate Trigger: If you prefer the follow-up campaign to be triggered immediately upon the respondent's survey submission, enable the immediate send setting. This will override any delay settings configured with the number of days or hours.

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