The Tier Settings menu encompasses both tier-specific settings and permissions, which are used for the tier’s public page and also designated as defaults for users created and assigned to that tier. Within this menu, various aspects can be configured, including Public Profile Settings, Reviews Management Settings, and Social Share Settings, to tailor the tier and user experience and access control within the tier. Updates to a tier’s settings from this menu will not impact or change the profiles or settings of individuals assigned to the tiers.
At the top of the settings menu are key identifiable features of the tier, including:
Tier name | The tier name can be edited here and will be updated across the XMP. |
Parent tier | The tier it is assigned to (under); to move it to a different parent tier, read Move Tiers. |
Tier type | The type of tier it is (HQ, region, branch, etc.); once a tier is created, it cannot be changed |
DBA (Doing Business As)
DBA Available? Y/N
Public Profile Settings
Enable public pages | To allow the tier (and any tiers assigned to it) to have their own public profile, this setting must be enabled. If disabled, tiers will not have public profiles published to the internet. |
Enable user’s public pages | To allow users to have their own public profile, this setting must be enabled. If disabled, users will not have public profiles published to the internet. |
Display hierarchy on public pages | When enabled, the hierarchical structure of the tier will be displayed on the public profile of the tier pages. The structure will be hyperlinked to allow visitors to navigate to other profiles throughout the tier.  |
Show contact form on public pages | |
Hide breadcrumbs on public pages | When enabled at the tier level (in this menu), breadcrumbs are hidden from all public profiles in the tier. |
Send contact form to | When the contact form on the tier’s public page receives a submission, the selected participants here will receive an email notification with the contents of the submission. Select either tier manager, page owner, or both. |
Reviews Management Settings
Import Google Reviews | When enabled, reviews can be imported from Google to the tiers page (when connected via authentication). |
Import Facebook Reviews | When enabled, Facebook reviews can be imported to be managed in the XMP. |
Allow user to reply to reviews | When enabled, users will have the ability to reply to their own reviews as long as it meets the minimum score threshold set in the following field. |
Minimum score to reply on reviews | The slider scale with a dynamic number to the left indicates the minimum average score a review must be to allow a user to reply to it. If a review is received with ascore lower than what is set here, the user will be unable to reply to the review. In this case, it is recommended a tier or account manager reply on the user’s behalf. |
Social Share Settings
The social share settings category includes auto-post settings for the three websites that Experience.com auto-posts reviews to: Facebook, LinkedIn, and X (formerly Twitter).
Modifying the social share settings for any of these sites from the tier settings menu will not impact the current settings for individual users already assigned to the tier. Instead, modifying this setting will become the default values inherited by new tiers or users created within the tier. These settings also dictate which reviews will be posted on the tier’s connected social pages.
Allow autopost | There are 3 total ‘Allow autopost’ toggles, one for each social site. For each one,
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Minimum score to auto-post on social media | Displayed if auto-post is enabled. The slider scale with a dynamic number to the left indicates the minimum average score a review must be to auto-post to the social site. If a review is received with a score lower than what is set here, it will not be posted to the social site. |
Maximum number of posts per day | Displayed if auto-post is enabled. This number represents the maximum number of reviews that can be auto-posted to the social site within one day. |
Minimum gap between posts | Displayed if auto-post is enabled. These fields are a space to indiciate the minimum amount of time, in hours and minutes, between auto-posted reviews. |