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The flexibility of stock responses, AI-powered replies, and customized scoring range buckets provides a comprehensive toolkit for optimizing engagement.
Reply As
Use the Reply As dropdown menu to designate the sender's identity for all replies automatically posted to reviews.
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Scoring Buckets
Categorize reviews into scoring buckets based on their ratings. This allows for a more nuanced response approach to responses, ensuring a tailored interaction for each rating range. Each score range bucket can have its own configuration for auto-replies based on the selected response type.
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For the auto-reply duration, use the arrows to adjust or type a number (0-30) to represent the number of days after a review is received that it should receive an auto-reply.
If the review receives a reply within that time frame, it will be removed from the auto-reply queue.
If the duration is set to 0, the review will be replied to within several hours of being submittedsubmission.
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Next, customize the score ranges if they should be different than the defaults. As you adjust the high or low end of one section, the corresponding end in the next section will automatically adjust itself.
To modify Modify a scoring range , click by clicking the ‘pen and pad’ icon.
To save a new scoring range, click the circled checkmark.
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