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Overview

Experience.com’s LendingPad integration solution allows enterprise customers to automatically send surveys to loan customers during and after key moments in the lending/homebuying process. The LendingPad integration allows you to:

  • Ingest loan transaction data from LendingPad into Experience.com.

  • Map ingested data to campaigns within the account

  • Automate campaigns and surveys to loan customers based on role, transaction type, or location.

Transactions ingested from LendingPad into the XMP are labeled as verified transactions.

Prerequisites for Configuring a LendingPad Integration

Several prerequisites must be met before Experience.com can access and ingest transaction data from LendingPad for a specific organization. LendingPad uses Zapier’s technology to integrate with Experience.com and other integrations. To integrate with LendingPad via Zapier, you will need:

  • A Zapier Starter package plan ($19.99/mo)

  • An API key from the organization’s LendingPad instance

  • An API key from the account’s ingestion set up in the XMP

Obtain an API Key from your Account’s Ingestion Setup

  1. To create a new configuration, navigate to the Account Settings page and open the Ingestion Settings. Scroll to find and click LendingPad, and then click the blue “New Connection” button.

  1. Once the connection is created, some information is required to verify and activate it.

    1. Give the connection a name.

    2. Enter a point of contact for the integration. This is someone that Experience.com may contact if an ingestion error occurs or if a re-configuration is needed for the integration.

  1. Once a connection name and point of contact have been established, click the blue Verify & Connect button.

  1. When the LendingPad configuration has been verified and connected, click back into it to access the API Key.

    1. Locate the API Key and click the copy button to copy it to your computer’s clipboard.

Configuring the LendingPad Integration

To configure the integration between LendingPad and Experience.com, you will first need to create a Zap within Zapier. Then, a filter should be added so that transactions are only ingested when a loan status equals funded. Once a filter has been added, a zap can be created for Experience.com to retrieve the information. Finally, the data from LendingPad has to be mapped to fields available via Zapier. Once the fields are mapped properly, the connection can be finalized.

Take the following steps to get started:

Create a LendingPad Zap in Zapier

  1. Log in to Zapier, then click Create Zap.

  1. Click 1. Trigger to start building the Zap.

  1. In the search bar, search for and select LendingPad from the list of Apps.

  1. Once you have chosen LendingPad as the app, select the trigger event: Loan Updated. Then, click Continue.

  1. Click the sign-in button next to the LendingPad logo, then enter the API key that you retrieved from your LendingPad instance. Click Yes, Continue to LendingPad.

    1. The API key can be found within the Settings>>Integrations>>Personal/API Keys within LendingPad.

  1. When the API key is accepted, test the connection. Here, you will see sample loan data on your screen to ensure the information is pulling in properly.

Add a Filter to the Zap

  1. Click 2. Action, then search for and select Filter (only proceed when a condition is set).

  2. Under the Filter setup & testing section, set the condition to only continue if the field loan status equals funded.

Create an Action for Experience.com to Retrieve the Data

  1. Once the condition has been set, Add another action by clicking the + button below the filter.

  1. Search for and select Experience.com. For the event, enter Retrieve LendingPad Transactions.

  1. Click Continue. When the Account menu expands, click Sign in to log in to your Experience.com account.

Map LendingPad Fields to XMP Fields

  1. When the Action menu expands, each field from LendingPad needs to be mapped to an Experience.com field. For each field provided on the screen by Zapier, type or insert the corresponding field from LendingPad:

ZAPIER Fields

LendingPad Fields

LoanId

Loan ID

Loantype

Loan Type

Loanstatus

Loan Status

Loan_approved_date

Dates Approved

Loanofficer

Loan Officer Name

Loanofficer_email

Loan Officer Email

Borrower_firstname

Borrower First Name

Borrower_lastname

Borrower Last Name

Borrower_email

Borrower Contacts Email

Borrower_phone

Borrower Contacts Mobile Phone

CO_Borrower_firstname

Co Borrower First Name

CO_Borrower_lastname

Co Borrower Last Name

CO_Borrower_email

Co Borrower Contacts Email

CO_Borrower_phone

Co Borrower Contacts Mobile Phone

Loanprocessor

Assignments Loan Processor Name

Loanprocessor_email

Assignments Loan Processor Email

Property_address

Subject Property Address Street

City

Subject Property Address City

State

Subject Property Address State

Custom_field_one

Loan Status

  1. When the fields have all been mapped, click Retest & Continue to test that data is pulling into all of the places it should be.

  2. Finally, click Done Editing, then turn the Zap on with the toggle at the top of the page.

Once the Zap is enabled, data will be pulled in from LendingPad and into Experience.com for transaction ingestion. Because of the API connection within the integration, data is transferred more often than on a daily basis. Transactions will typically be processed within hours of the status update.

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