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These configurations empower campaign creators to craft a positive and tailored representation of their reviews on various social platforms. To learn more about Social Share Settings in campaigns and how to configure auto-post settings in a campaign, click here.
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Hierarchical Auto-Post Workflow
When a review is eligible for auto-posting, the social media posting process follows a hierarchical structure, enabling reviews to be shared on various levels, such as agent, tier, parent tier, and beyond, based on specific auto-post criteria set for each level. For instance, consider Agent A affiliated with the San Ramon branch , situated in the California region , and part of a larger company. If Suppose a 4.5-star review without any flagged swear words is generatedreceived. In that case, it will be automatically posted on all connected social media pages associated with the agent, branch, region, and company, given that each level has set the minimum score criterion for auto-posting as 4.5. However, if the region has a higher threshold, say 5.0, the review won't be posted on the region's social media pages but will still be shared on the agent's, branch's, and the company's pages, ensuring a nuanced and customizable approach to social media sharing.
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Tier managers can enhance the social media presence of the tier(s) they manage by connecting and configuring auto-post settings for their connected social pages. This feature enables a streamlined process where reviews from users within the tier can be automatically posted on the tier’s Facebook, LinkedIn, or X profile.
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Tier managers can effortlessly set up and customize these configurations within the tier's social share settings, ensuring a tailored approach to sharing positive feedback on social platforms.
User Auto-Posting
Experience.com's auto-posting feature empowers users to effortlessly enhance their social and online presence by automatically sharing reviews on platforms like Facebook, LinkedIn, and X. Tailored auto-post settings for each social site, including the minimum score for auto-posting and the maximum daily posts, allow professionals to strategically optimize their visibility and marketing impact based on the site they are sharing to.
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Managers can manage users' social share settings from the Hierarchy. To learn more, read about editing user settings from the hierarchy.