Overview
Auto-posting in the Experience Management Platform offers a streamlined and powerful feature for professionals to effortlessly share their reviews on social media platforms. With a robust system of settings at both the campaign and profile levels, managers and users can tailor their auto-post preferences, specifying the minimum score required for eligibility. The hierarchical structure ensures that reviews meeting the set criteria are automatically shared on various levels, including individual agents, tiers, parent tiers, and company-wide profiles. The flexibility of these settings allows for a nuanced approach, enabling professionals to showcase their positive reviews to a broader audience while enterprise accounts maintain control over the content that gets shared across different social media pages.
Manually Sharing Reviews
Experience.com offers professionals the ability to effortlessly share their valuable customer reviews through manual sharing options. When viewing reviews within the platform, users can take advantage of the social media sharing functionality, enabling direct posts on popular platforms like Facebook, X, and LinkedIn. This feature streamlines the process of showcasing positive reviews to a broader audience, boosting online presence and credibility.
Additionally, professionals can choose to copy a direct link to a specific review on their profile. This direct link becomes a versatile tool, allowing for personalized sharing through emails, messages, or any communication channel of choice. Whether it's expanding your reach on social media or tailoring your review-sharing approach, Experience.com provides professionals with effective tools to highlight and leverage their positive customer feedback.
Auto-Posting Reviews to Social Media
Experience.com empowers professionals to effortlessly amplify their online presence by offering a seamless auto-posting feature for reviews on social media. This powerful tool automates the review-sharing process, ensuring that positive feedback reaches a broader audience. To enable auto-posting, managers can manage campaign-level preferences, while professionals can fine-tune their personal preferences at the profile level, allowing for a customized and controlled approach. The robust settings system caters to the hierarchical management needs of enterprise accounts, providing flexibility and control over the auto-posting process.
Users also have the autonomy to manage their individual auto-post preferences, dictating which reviews, adherent to campaign/account settings, should be eligible for auto-posting on their connected profiles. With Experience.com's auto-posting functionality, professionals can effortlessly leverage the strength of their positive reviews to build a compelling online presence.
Campaign Level Settings
To facilitate the automated sharing of reviews on social media, it's crucial to activate the relevant setting within a campaign's social share settings. These settings play a key role in determining which reviews are eligible for auto-posting, allowing campaign creators to establish specific criteria. Key parameters under their control include setting a minimum score threshold for reviews to qualify for auto-posting. Additionally, creators can choose to implement a gateway selection requirement for auto-posting, providing further customization options. Notably, reviews flagged for the automatic detection of swear words will not be eligible for auto-posting, ensuring the content aligns with appropriate standards for social media sharing. These configurations empower campaign creators to craft a positive and tailored representation of their reviews on various social platforms. To learn more about Social Share Settings in campaigns and how to configure auto-post settings in a campaign, click here.
When a review is eligible for auto-posting, the social media posting process follows a hierarchical structure, enabling reviews to be shared on various levels, such as agent, tier, parent tier, and beyond, based on specific auto-post criteria set for each level. For instance, consider Agent A affiliated with the San Ramon branch, situated in the California region, and part of a larger company. If a 4.5-star review without any flagged swear words is generated, it will be automatically posted on all connected social media pages associated with the agent, branch, region, and company, given that each level has set the minimum score criterion for auto-posting as 4.5. However, if the region has a higher threshold, say 5.0, the review won't be posted on the region's social media pages but will still be shared on the agent's, branch's, and the company's pages, ensuring a nuanced and customizable approach to social media sharing.
Tier Auto-Posting
Tier managers can enhance the social media presence of the tier(s) they manage by connecting and configuring auto-post settings for their connected social pages. This feature enables a streamlined process where reviews from users within the tier can be automatically posted on the tier’s Facebook, LinkedIn, or X profile. Tier managers can effortlessly set up and customize these configurations within the tier's social share settings, ensuring a tailored approach to sharing positive feedback on social platforms.
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