Write/Request Reviews, Manual Surveys
- Gabrielle Pollack
- Janani Sekar
Requesting Reviews
Requesting reviews is a fundamental practice for professionals seeking to thrive in the digital landscape. These testimonials from customers, clients, or peers serve as potent tools to build credibility, foster trust, and enhance their online reputation. Actively seeking reviews not only boosts visibility and search rankings but also provides valuable insights into customer experiences, enabling continuous improvement. By encouraging customers to share their feedback, professionals differentiate themselves from competitors and create engaging narratives that resonate with potential customers, ultimately influencing their purchasing decisions. In a world where online presence is paramount, requesting reviews stands as a proactive strategy to shape a positive and influential brand image.
On each user's dashboard, there is a Request a Review button allowing users to gather reviews from customers, clients, or peers.
For enterprise users, the review request is dispatched from the primary campaign. Non-enterprise users, however, trigger a request through a basic review form featuring a 5-star rating scale and a review section.
Reviews obtained via the "request a review" button are marked as non-verified reviews. This distinction helps users differentiate between reviews sourced through different mechanisms, clarifying the origin of the feedback on the Experience.com platform.
To identify reviews from manually triggered surveys, look for 'manual upload' in the Survey Source column of the Survey Results Report.
Send Surveys Manually from a Campaign
In an enterprise user's account, the ability to manually request reviews through specific campaigns is a powerful tool for gathering targeted and insightful feedback. By strategically soliciting reviews tied to particular campaigns, businesses can elicit responses that provide drilled-in insights into specific experiences. This not only contributes to a more comprehensive and actionable feedback loop but also facilitates the fine-tuning of services or products based on the unique aspects of each campaign, ultimately fostering continuous improvement and heightened customer satisfaction.
Enterprise users can access their enterprise account’s campaigns with view-only access by clicking on the Campaigns button in the left-side navigation menu.
Once the professional has decided which survey they want to manually send a request from, they can click on the three stacked dots at the top right of the campaign dashboard and select Send Manual Survey from the drop-down.
Reviews obtained through manual survey requests are marked as "manual surveys." To spot them in reports, check for "manual upload" in the survey source column of the Survey Results Report.
Write a Review
As an alternative to a user sending a review request, individuals can independently navigate to a professional's profile on Experience.com and write a review based on their experience. When a visitor clicks the blue Write a Review button, they can fill out a basic review form to post their response. This form includes a 5-star rating scale and a section for leaving a review, offering a straightforward and user-friendly way for individuals to share their opinions on the platform.
To mitigate the risk of scams, and irrelevant, or unnecessary content in public reviews, individuals contributing to public reviews must verify their identity. This involves clicking a link sent to their email.
Only after identity verification is completed will the review be fully submitted, ensuring a more secure and authentic feedback process. This measure enhances the credibility of public reviews by confirming the legitimacy of the reviewer and promoting trustworthy content on the platform.
Similar to reviews obtained from manual requests, reviews submitted through the Write a Review button fall under the category of non-verified reviews. For enterprise accounts, reviews gathered through the Write a Review button are consolidated in the Public Reviews Campaign. Account and organization managers (campaign creators) in enterprise accounts can manage autoreply and auto-post configurations for the reviews within the Public Reviews Campaign.
In the Survey Results Report, these reviews can be identified with the survey source label, “write_review”.