Flagging Reviews (for Removal)

Owned by Gabrielle Pollack
Last updated: Dec 27, 2023
4 min read

Within the XMP and on professional pages on Experience.com, individuals such as visitors, managers, and users can flag a review for removal. This feature serves as a mechanism to report reviews containing abusive, restricted, or prohibited content. Once a review is flagged, it undergoes a review and verification process by an Experience.com admin. Following the review, the admin can either restore the flagged review to a professional's profile or archive it, resulting in the permanent removal of the review.

In This Document

In This Section

How to Flag a Review for Removal- Logged-in Users/Managers/Admins

Before flagging a review for removal, it is important to thoroughly read and understand the review removal policy. This step ensures clarity on whether the flagged review aligns with the criteria for removal. Reviews that do not meet the review removal policy standards or lack restricted/prohibited content will be restored to the page they were on before the flagging process. When you have identified a review that should be flagged for removal:

  1. Click the flag icon at the bottom of the review.

  1. Select the reason you believe the review should be flagged from the following options:

    1. Inappropriate Content

    2. Abusive Content

    3. Threatening Content

    4. Spam Content

  1. In the comments box, enter the reason the review should be permanently removed from the profile, including as much detail or context as necessary to accurately describe the reason.

  1. Click the blue Report button to submit the removal request.

When a review is flagged for removal, email notifications are sent to the key stakeholders involved:

  1. the reporter, who flagged the review

  2. the professional to whom the review pertains

  3. the professional's manager(s)

Each stakeholder receives email notifications informing them that the review has been flagged for potential removal. This ensures transparent communication and keeps all relevant parties informed about the status of the flagged review.

Each flagged review undergoes a review process within the abusive reviews management queue. Experience.com team members review the flagged request and decide on whether to permanently remove the review (archive) or reinstate it back on the professional's profile (restore). While awaiting deliberation, the review is temporarily removed from public view both within the XMP and on the professional's public profile.

How to Flag a Review for Removal- Visitors

If you encounter a review on Experience.com that you believe violates the review policy due to inappropriate, abusive, threatening, or spam content, you can play a crucial role in maintaining the platform's integrity by flagging the review for removal. This process helps ensure that reviews align with Experience.com's guidelines, providing a fair and accurate representation of customer experiences while eliminating content that goes against community standards.

Important! If you are a registered professional, make sure to log in before flagging a review for removal to attach your profile information to the request. Keep in mind that only one review removal request can be submitted per IP address per day unless you are logged in. This limitation is in place to maintain the integrity of the review flagging system and to prevent misuse. If you encounter challenges reporting multiple reviews, it's likely due to this restriction.

  1. On the review that should be reported, click the circular flag icon . Once clicked, a menu should expand from the right side of the page to enter all the details for the request.

  1. When the menu expands from the right side of the page, begin by entering your name and email address.

  1. Next, select the reason you believe the review should be removed from the following list:

    1. Inappropriate content

    2. Abusive content

    3. Threatening content

    4. Spam content

    5. Other

  1. Finally, enter the reason the review should be permanently removed from the professional’s profile, including as much detail or context as necessary to accurately describe the reason.

  2. Complete the Captcha form, then click the blue Submit button to submit the removal request.

When a review is flagged for removal, email notifications are sent to the professional whose review it is and their manager(s) informing them that the review has been flagged for potential removal.

Each flagged review undergoes a review process within the abusive reviews management queue. Experience.com team members review the flagged request and decide on whether to permanently remove the review (archive) or reinstate it back on the professional's profile (restore). While awaiting deliberation, the review is temporarily removed from public view both within the XMP and on the professional's public profile.